Question 1

Can I purchase ARCHWICK products directly from the website?

Accepted Answer

Archwick does NOT sell to end users directly.  We're primarily a manufacturer, and we have distribution partners in various parts of the world to serve you.

Question 2

Where can I find an ARCHWICK distributor / reseller?

Accepted Answer

A list of distribution partners are listed in our "Where to buy" section.  If you can't find a distributor / reseller in your area, contact us for further assistance.

Question 3

Why are there no prices listed on the website?

Accepted Answer

ARCHWICK relies on area distributors / resellers to service you, the end user.  Due to various world "situations", shipping and other handling charges fluctuate rapidly, and our distributors all face different challenges with their operating and import costs.  Therefore, we do not have one "world price" where everyone charges the same amount for a product.  The distributors / resellers will set a fair price for their market as necessary.

Question 4

How do I purchase replacement parts for my ARCHWICK products?

Accepted Answer

Please contact your original point of sale for assistance in purchasing replacement parts.  If you need further assistance, contact us for additional support.

Question 5

Why are some ARCHWICK products not available in my area?

Accepted Answer

Due to licensing / distribution restrictions, not all ARCHWICK products are made available in all regions.  For further assistance please contact us for more information.

Question 6

Does my ARCHWICK product come with a warranty?

Accepted Answer

ARCHWICK cares a lot about the quality of its products and our end users' experiences with their use.  Therefore, we test our products vigorously and warrant all our products against poor workmanship and / or damaged parts.  If a limited warranty is required by law in your region, it shall be covered by the authorized distributor / reseller.  Should you require additional support with an ARCHWICK product, please contact us for further assistance.

Question 7

Why does my "X ARCHWICK product" have a higher / lower velocity setting than listed on the ARCHWICK website?"

Accepted Answer

Velocity / power are factory set to comply with various importation / legal requirements in different parts of the world.  Your ARCHWICK product may have a higher / lower velocity power rating as required by the legal requirements in your specific area.

Question 8

Where can I find more information about setting up / performance optimization of my ARCHWICK product?

Accepted Answer

If the information you're seeking isn't available on the website, we suggest that you join our various online communities for more information.  We will also be launching an official youtube channel where we will update new content regularly.

Question 9

How do I become an ARCHWICK distributor / reseller?

Accepted Answer

ARCHWICK is always looking for new qualified Airsoft Resellers to expand our global reach!    Please refer to our WHERE TO BUY section for a list of distributors / resellers in your area.  If an distributor isn't listed or available in your area, contact us for further information.